Terms and Conditions

Consent

I agree that HopeNow may contact me with more information about news, results and other support options by email and phone. I can revoke my consent at any time by writing to michelle@hopenow.dk. 

Fixed membership and donation agreement via Mobilepay or bank transfer

When a member/contributor supports HopeNow with a fixed membership fee and or support, hopeNow can deduct the selected amount according to the agreed payment frequency, which applies from the day the agreement is concluded.

Receipt

 The member or gift provider will receive a receipt by email upon registration or gift.

Registration of information

 HopeNow registers entered information in connection with a donation or membership. According to the accounts, the data will not be disclosed, but HopeNow stores the data for five years. HopeNow uses logs on the donation page. The log files record the user as a member. When paying by credit card, registration takes place via a secure server, where the information is encrypted.

Renewal

 Upon entering into a permanent membership or support, HopeNow can contact the member/contributor by email or telephone to renew the subscription when the payment card expires or is blocked or otherwise. If there are ongoing payments from a card and you change/renew the card, the ongoing withdrawals are stopped, so we ask that you continue the card identification with the new card’s data. Similar is applicable when changing banks.

Termination

 If the member/contributor wishes to stop their regular appointment, they can contact HopeNow by email or phone. If you have created a membership via MobilPay, you can cancel your membership in your settings in MobilPay. 

Right of withdrawal

 There is a 14-day right of withdrawal on a simple donation or a subscription payment.

For a monthly donation, Member Services will be contacted at josefine.vang.petersen@hopenow.dk

Complaint 

 Complaints about errors/problems in the donation can be relayed to the following address, email or phone number.

HopeNow

Peter Bangs Vej 18, 4 floor 

 2000 Frederiksberg

 Tel. 2616 1012

 michelle@hope now.dkUrl https:// hopenow.dk

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